faq
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can i cancel my order?
unfortunately, we are not able to cancel an order once it has been placed.
can i refund or exchange my order?
as all sets are custom made per customer, we cannot refund or exchange your order.
what is the processing time for orders?
each set is handmade to order, so please allow 2-13 days for processing before shipping. processing time depends on current order volume, but you can purchase a rush order option to have your order prioritized.
what if my nails arrive damaged?
i carefully package every order, but if your nails arrive damaged, please contact me within 48 hours of delivery with photos of the issue. since each set is handmade, I do not offer replacements or refunds for damaged nails, but I’m happy to review your case and offer guidance.
what should i do if my package is lost or missing?
for lost packages, please check your tracking information first. If your package is marked as delivered but you haven’t received it, i recommend checking with your local post office or neighbors. unfortunately, I am not responsible for lost or stolen packages, but if you need help filing a claim with the shipping carrier, feel free to reach out!